Kindle has been the market leader in
manufacturing one of the finest tablets including Kindle Fire HD, Kindle Oasis
and also kindles e-readers. The company has been making all the desired efforts
to build a great relationship among their clients and also by ensuring that
they keep on enhancing their efforts in delivering the latest functionality and
specs in their devices.
The company is again in news for their
very popular Kindle Oasis device. Some users are regularly complaining about
the charging case issue that they are facing with the device. This is something
which is not expected from a company like Kindle but the company is already
blamed for their poor manufacturing. Some users are complaining that their
Kindle oasis e-reader does not charge from the charging case which is available
with the device. Though, company is offering Kindle Support but, it seems to be not working in this case.
What is the issue that users are facing with the Kindle
Oasis e-reader?
The company
has recently a new e-reader named as Kindle Oasis which has some new specs and
latest technology hardware and software combination that makes it the perfect
choice for people who are looking to buy a tablet at affordable prices. The
company has included a leather charging case that is capable of enhancing the
regular backup of the device up to 4 times. This is the perfect thing which as
a reader is highly appreciated until it had some problems. According to the
users, their device is unable to detect the case and in some cases there has
been a message displayed on their screen that states that the accessory is not
genuine. This is somehow a strange thing and users are searching for the
solution for this problem over the internet. In case you are also having the
same issue, you can freely visit the company’s website at www kindle com support and you can get an instant support for the
issue. Alternatively you can try the following tips:
Remove the case and then restart the device and place it
back:
Some users
have found this trick useful for them and they have eventually started using
their Kindle Oasis thereafter. For this, you must carefully remove the back
cover i.e. the battery case of your device and then restart the device. Once
the device is restarted, you can now put back the cover carefully on the
device. Now check for the battery percentage on the device and it must be
probably increased. In case the device is not responding to the case, you may
seek for Kindle Help in the entire
matter. They are the experts and will detect the actual cause of the issue
which will eventually help you in resolving it in a couple of minutes.
Try a hard reset of your device and make sure that the
case is properly fitted on the device:
It has been
seen that the device may encounter some technical error which prevents the
detecting of any accessory associated with it. For fixing this you can try a
reset of the device to the factory settings. The detailed information regarding
this task is available on the official website at Kindle Com Support and you can get a step by step procedure
regarding the same. Apart from this, sometimes the fitting of the case may be
improper due to which there can be issues that may prevent the charging case to
be detected by the e-reader. For this, you must ensure proper fitting of the
case and make sure that the ports are properly fitted to each other. If nothing
works right, it is advised to seek for help from the Amazon Kindle Support. They can provide you with the most suitable
solution.
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